Transforming Patient Care through On-Demand Language Interpretation
Hosted by Solvent Networks and Voyce
Tuesday, June 20 | 9:00-10:00 am | Webinar
Join us on Tuesday, June 20 at 9:00am to learn of the outcomes related to a pilot program that was launched between Voyce and a 150-bed acute care hospital, shifting from a primarily in-person and over-the-phone model for language interpretation to introducing devices which enabled on-demand medical interpretation over both audio and video with an average wait time of 19 seconds; outcomes include a 100% patient satisfaction rate and a 95% staff satisfaction rate.
Attendees will learn of the increasing need for language interpretation services in healthcare settings for increasingly diverse populations, including current trends and demand such as immigration patterns across the country. Attendees will also learn of the implementation process to access on-demand video and audio remote interpreters in various healthcare settings, the cost savings involved in utilizing on-demand language services, and will be informed of the various use cases of language services can be deploy; this includes emergency departments, cardiac floors, diagnostic imaging, and in a medical floors.
ASL interpretation is also accessible anywhere, anytime – easily. Voyce’s professional American Sign Language Trilingual (Spanish-English-ASL) and Certified Deaf Interpreters (ASL CDI) ensure you can always communicate confidently.
Our presenter, Danny Chang, is the Director of Partnerships at Voyce. Immigrating from Korea at a young age, Danny spent a number of years seeing language barriers in his own household and communities. With a parent who worked for a decade as a Korean interpreter, Danny has seen the transformative power that patient-centric language services firsthand.
For more information, visit Solvent Networks, follow us on Linked In or watch HERE.